Frequently Asked Questions
What time should I arrive for my appointment?
We ask that you arrive at least 5-10 minutes early for your initial visit. Any appointments booked thereafter, please arrive at the time of your scheduled appointment to allow us enough time in between clients to prepare the clinic space for your treatment.
Is it mandatory to fill out the health history form?
We do require this to be filled out as it helps us as health care professionals to understand your overall general health. This information is completely confidential and is kept safe, secure and cannot be transferred or released to anyone without your written consent. For added convenience, please click here to download the health history form prior to your visit.
What should I expect during my visit?
Once you arrive, you will fill out the health history. If massage is indicated, your Registered Massage Therapist will ask for consent to perform assessments. These assessments include a gait and postural analysis, range of motion of the affected joint (s), palpation, special orthopedic tests, neurological and sensory tests, reflexes, blood pressure and other tests as required. This helps your RMT in planning a specific treatment dedicated to addressing your needs.
I am not comfortable removing my clothing. Are there options for me?
You can be fully clothed, fully draped or partially draped with the sheets and blankets provided. Your comfort, privacy and safety are our priority. We will explain the treatment prior to it taking place and answer any questions. Treatments do not take place until we have your informed consent to do so.
Do I need to bring anything to my appointment?
If you have certain health conditions or allergies that require specific medication, please bring that with you in case you require it during your time with us.
What if I am late?
Should you be late, please notify us as soon as possible. You will still receive your massage treatment but for the allotted time remaining. Unfortunately, we cannot extend your time due to other clients arriving for their session after your appointment time.
What is your cancellation policy?
We require a minimum of 24 hours notice. If no notice is given, we reserve the right to charge a cancellation fee, which is indicated on the informed consent form that all clients must read and sign. We understand that emergency or health situations happen and will determine if a fee will apply based on the circumstances.
If you have questions that were not answered here, please contact us.